Question 1

Do I need to pay a deposit?

Accepted Answer

Currently, I do not take deposits at the time of booking. However, as I transition to an online booking system, this may change in the future.

Question 2

How should I prepare for my appointment?

Accepted Answer

Just bring yourself! If it is your first visit, we will have a short consultation to discuss any health concerns or preferences to ensure your treatment is perfectly tailored to you.

Question 3

Is my health information kept private?

Accepted Answer

Completely. Any medical or contact information you share is stored securely and used only to ensure your treatment is safe and effective. I never share your data with third parties.

Question 4

Can I buy a gift voucher?

Accepted Answer

Absolutely! They make wonderful gifts. You can purchase them for a specific treatment or a set amount.

Online vouchers will be launching soon. In the meantime, vouchers can be arranged directly with me. You’re welcome to purchase one during your visit, or simply get in touch and I can organise everything for you.

Payment can be made via a secure payment link sent to your phone. Vouchers can then be collected from the café at Headlands, or posted to you for a small additional charge.

Question 5

How do I redeem my voucher?

Accepted Answer

Just mention your voucher when booking and bring it with you to your appointment. Vouchers can be used for any treatment of equal or lesser value.

Question 6

Can I upgrade my voucher treatment?

Accepted Answer

Yes! If you’d like a more expensive treatment than what is listed on your voucher, you can simply "top up" by paying the difference on the day.

Question 7

Do vouchers expire?

Accepted Answer

Yes, please check the expiry date printed on your voucher. To ensure fairness to the business, I am unable to accept vouchers after they have expired.

Question 8

How do I book a treatment?

Accepted Answer

Appointments will soon be bookable online through the booking system linked here. In the meantime simply get in contact with me.

Email: gemma@thehyderetreat.co.uk
Phone: 07988 636493

Question 9

What payment methods do you accept?

Accepted Answer

Card & cash payments are accepted at The Hyde.

Question 10

What is your cancellation policy?

Accepted Answer

I understand that life happens! You can cancel or reschedule free of charge up to 24 hours before your appointment. If you cancel with less than 24 hours' notice, a 50% treatment fee applies. For "no-shows," the full 100% treatment cost will be charged.

Question 11

Why do you charge for cancellations?

Accepted Answer

As a small, one-to-one business, each time slot is reserved exclusively for you. Short-notice cancellations are difficult to fill, and these fees allow me to continue offering the calm, bespoke experience my clients love.

Question 12

What happens if I’m running late?

Accepted Answer

Please let me know as soon as possible. To ensure I don't keep the next client waiting, I may need to shorten your treatment time. The full price of the treatment will still apply.

Question 13

Where do I park and how do I find The Hyde?

Accepted Answer

Parking is available at Headlands Farm. After arriving, follow the signs past the main car park towards the lodges. At the end of the gravel path you’ll find parking close to The Hyde.

Full directions will also be sent to you before your appointment.

Question 14

What other facilities are available at Headlands Farm?

Accepted Answer

Headlands Farm has several facilities you may wish to enjoy before or after your visit to The Hyde.

There is a welcoming & delicious café on site, a fitness studio, padel court, fishing lakes, and wellness area. You can also meet some of the friendly animals that live here.

Headlands also has 6 luxury lodges available if you’d like to extend your visit and stay at Headlands.

For more information about everything available at Headlands, you can visit their website or follow them on social media.

Lakeside Lodges - Headlands Farm - West Wellow
https://headlandsfarm.co.uk/

Frequently Asked Questions